FAQs
New Drivers: Sign up to deliver here to get started.
Returning Drivers: If you decided to stop using Forkable to delivery but would like to start again, please contact us at delivery@forkable.com.
Ensure you understand when and how your earnings are processed:
Payment Schedule: Payments are made every Friday via direct deposit. Funds generally appear in your bank account by Monday or Tuesday.
Weekly Statement: Look for the "Forkable Courier Statement" in your email for detailed payment information.
Verify Bank Details: Make sure your bank account is correctly linked and verified here.
Report Issues: If you believe there was a mistake, in your payment, please report the error here.
Onfleet contains the route and task information. Access to the Onfleet driver mobile app is by invitation only (via text). There is no other Forkable app to download.
Instructions:
- Receive Invitation: After successfully completing the quiz, a text with the Onfleet app download link will be sent to you.
- Install Onfleet: Use the link to download the app from the store. Log in with the temporary password provided, then update to a new permanent password.
- Support: If you used the wrong phone number to sign up for Forkable and need to update it, contact us here.
Note: Onfleet invitations are sent from Onfleet directly and is a different number than Forkable's. Alternatively, download the app directly from the store, but you'll still need the temporary password from the text to register.
Every Thursday, Forkable sends out delivery route offers for the upcoming week.
Accept or Decline: Review each offer and decide whether to accept or decline. Declining any specific offer will not affect your access to the platform.
Offer Controls: Block out days you are unavailable in your profile at forkable.com/dp to avoid receiving offers on those days.
Commitment Required: Once you accept a route, you are expected to complete it. Only claim routes you are confident you can complete. No-shows or last-minute cancellation of accepted routes may result in fewer to no route offers.
Ensure you have the necessary equipment for your deliveries. Here's how:
Plan Ahead: Forkable loans out delivery bags per the contract terms. Schedule bag pickups as needed once successfully completing onboarding.
First-Time Drivers: For your first route, collect your delivery bags at a storage unit. Details will be available on Onfleet the night before your first pickup. No form submission is needed.
Additional Equipment: Need more bags or a cart? Request them via this Equipment Request Form.