Restaurant Support

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FAQs

Forkable is used by companies like Pfizer, Google, and Amazon, to automate their office lunch program. Forkable schedules restaurants for offices allowing us to ensure you receive orders on specific days.

Order process:

  • Thursday afternoon, you receive the order schedule for the following week. It includes your order days and estimated items each day.
  • 3:00pm, the day before pickup, you receive the finalized orders.
  • Each item must be labeled. We provide the labels and a print-ready pdf in the order email.
  • Our drivers handle pickup and delivery.

Request labels here.

Bi-monthly pay periods are 1st - 15th and 16th - last day of the month. Payment is sent on the 7th working day after a period ends.

Connect your bank account using Plaid in one of two ways:

  1. Sign in to your bank account (Recommended).
  2. Enter Account and Routing numbers manually: This option takes a bit longer, as it requires additional verification steps.

When entering information manually, double-check its accuracy to avoid delays. Follow Plaid's instructions for verifying your bank account.

Please note that manual account verification may take 1-2 business days. Once you receive verification deposits in your bank account, return to the Forkable Payments tab, click "Verify" and follow the instructions.

Email menu edits to menus@forkable.com.

It will take about 1 week for menu edits to take effect. You will receive a confirmation email once complete.

View your menu in the Restaurant Portal.

Email pricing updates to menus@forkable.com.

IMPORTANT: Any edits must match your in-store price. Forkable is used by businesses which are much more price conscious than consumers ordering on-demand. It will take about 1 week for the pricing updates to take effect. You will receive a confirmation email once complete.

How to get more Forkable orders:

1. Ready on time - Make sure all food is labeled, organized, and ready to be picked up at the scheduled time.

2. Ratings - Ratings play a major role in how many orders you receive. Restaurants above a 4.0 / 5 are scheduled more frequently. Whereas if your ratings fall below a 3.8 we will need to reduce or pause orders. Feedback will be emailed to you at the end of each week with the ratings you’ve received and any customer comments.

3. Variety - Having options for all major dietary preferences including vegan, vegetarian, gluten-free, low carb, dairy-free help ensure that every customer has a meal that fits their diet.

4. Photos - Adding photos to your menu helps increase orders and set customer expectations.