FAQs
Forkable is used by companies like Pfizer, Google, and Amazon, to automate their office lunch program.
Order process:
- 3:00pm, the day before your scheduled pickup, you will receive finalized orders.
- Each item must be labeled and organized by group letter. We provide the labels and a print-ready pdf of the order.
- Our drivers handle pickup and delivery.
Request labels here.
Bi-monthly pay periods are 1st - 15th and 16th - last day of the month. Payment is sent on the 7th working day after a period ends.
Connect your bank account using Plaid in one of two ways:
- Sign in to your bank account (Recommended).
- Enter Account and Routing numbers manually: This option takes a bit longer, as it requires additional verification steps.
When entering information manually, double-check its accuracy to avoid delays. Follow Plaid's instructions for verifying your bank account.
Please note that manual account verification may take 1-2 business days. Once you receive verification deposits in your bank account, return to the Forkable Payments tab, click "Verify" and follow the instructions.
Payment Statements -
You will receive a statement via email each payment period. Search your email inbox for: Forkable Statement
If you are the account owner, view statements here.
It will take about 1 week for menu edits to take effect. You will receive a confirmation email once complete.
View your menu and request edits directly in the Restaurant Portal (preferred).
Alternatively email menu edits to menus@forkable.com. Please include the following information so our menu team can process your request efficiently:
- Menu item name.
- Section name that the menu item should be included in or any new section names.
- Item price (must match in-house pricing. See section below for more details on this policy).
- Description.
- Picture of the menu item.
- If the following ingredient tags should be included for each of the items: fish, shellfish, seafood, dairy, eggs, other animal products, nuts, soy, gluten, onion, sesame seed, beef, poultry, pork, lamb, spicy.
IMPORTANT: Any edits must match your in-store price. Forkable is used by businesses which are much more price conscious than consumers ordering on-demand. It will take about 1 week for the pricing updates to take effect. You will receive a confirmation email once complete.
How to get more Forkable orders:
1. Ready on time - Make sure all food is labeled, organized, and ready to be picked up at the scheduled time.
2. Ratings - Ratings play a major role in how many orders you receive. Restaurants above a 4.0 / 5 are scheduled more frequently. Whereas if your ratings fall below a 4.0 we will need to reduce or pause orders. Feedback will be emailed to you at the end of each week with the ratings you've received and any customer comments.
3. Variety - Having options for all major dietary preferences including vegan, vegetarian, gluten-free, low carb, dairy-free help ensure that every customer has a meal that fits their diet.
4. Photos - Adding photos to your menu helps increase orders and set customer expectations.
5. Menu Accuracy - Forkable customers rely on ingredient tags to find meals that meet their dietary needs. Ensure your menu is properly tagged with all the correct allergens and ingredients by viewing here.
- Photo Tips:
- Accurately represents the dish
- Only shows items/ingredients that are included with the meal. For example, do not show side items with the main meal that must be purchased separately.
- Supported menu item photo dimensions: 720x480 or 799x533
- Clear, and not blurry
- Be as descriptive as possible. Customers should be able to tell what they are receiving just by reading the description and without seeing a photo.
- Example - use "Italian Sandwich" instead of just "Italian" as the item name
- Lists all ingredients present in menu item
- Proper capitalization, spelling, and punctuation
Check Sides/Modifiers
- The sides and modifiers available with each of your menu items can be viewed in your menu link when you click on an item.
Ensure all separately packaged sides have a "label" icon
-
The
icon indicates an extra label will be generated when ordered. It will also inform drivers to look out for extra side packaging.
Verify that all items, including side items, have the correct ingredient tags
- Tags include: fish, shellfish, seafood, dairy, eggs, nuts, sesame seed, soy, gluten, beef, poultry, pork, lamb, onion, spicy, other animal products
Check your menu's variety and ingredient tag accuracy using the menu filter tool
- All containers should have labels - both main meal and sides
- If you are not receiving side labels for all containers, contact us to update this
- Check modifications and special instructions closely.
- Clearly separate the meals by group for each driver. Assist Forkable drivers during the pickup so that they collect the appropriate groups.
- Review the customer issues listed in your weekly feedback email. Here are common issue types and suggestions to improve:
- Portion Size
- Ensure that the photo accurately depicts the size/portion of the item the customer receives
- Consider making any items that have a small portion size a more complete meal by combining them with a side that complements them. Before making this change, contact menus@forkable.com, and our menu specialists will help evaluate if it would be beneficial.
- Missing Ingredient/Side
- Carefully review the feedback and your menu to see if an item description is out of date. If an ingredient is seasonal or occasionally out of stock consider updating the description to communicate this to customers or remove it entirely.
- When possible, package additional sides together within the same container as the meal. If that is not possible or optimal, make sure to label the additional side container.
- Use the Kitchen Friendly Excel sheet in your order email, as it contains a summary and count of all sides.
- If an existing item can be modified to fit one of these, request to add a modifier to your menu to help customers order to fit their diet.
Confirmation Tips
- Confirm weekly schedules ASAP to secure Forkable orders
- Confirm daily orders before 9 am.
- Review any additional meals requested by 9:20 am. Confirm the change through email or the Restaurant Portal
- If you are unable to accommodate the change, reply to the email or reach out directly to team@forkable.com before 10:30 am.
- View your confirmation status in the Restaurant Portal for both weekly schedules and daily orders.
- Keep point of contact and/or emails up to date through your Restaurant Portal
You can block off specific days when you will be closed or cannot fulfill orders in your portal account here. Select your restaurant name under Owner Profile and where you see Black Out days, click Add Days. You can choose single days or date ranges. Confirmed order dates cannot be edited.
- Count meals by group to determine which group has a missing meal
- Find the missing meal by comparing the count in the lower right-hand corner with the count in the email confirmation.
Look for sequential numbers (1, 2, 3, etc) until you find the missing one
- Check for any "Confirm Changes" email for confirmed day of meal adjustments
- Report what is out of stock, how long it will be out of stock, and suggest a suitable replacement to team@forkable.com asap
- Note that customers can order up to a week in advance and we do not change existing orders. If items or ingredients will no longer be offered then check your menu for accuracy and request edits directly in the Restaurant Portal
- If you are not able to print out labels for orders, handwrite information from the label to help the driver & customer find their meal
- Most important information includes: group letter, customer name, and shelving (e.g. A1, A2, etc..)
- Request labels here.